How to pay for using the Nairobi Expressway

According to Moja Expressway Company that has been mandated to operate and maintain the expressway for 27 years before handing it over to the GoK, there are three ways to pay when using the Nairobi Expressway:

Pay directly with cash

Pick a voucher when you drive into the toll station entry point, and then use it pay with cash at your exit point

Pay with the MTC Card (Manual Toll Collection)

With the tap-and-go payment card, motorists will swipe the MTC at the toll stations and fees will be deducted. For that to happen, the card must be loaded with cash first.

ETC Method (Electronic Toll Card)

This is a point-based system where motorists are required to install a wireless On-board Unit (OBU) on their windscreen. This will allow for infrared scanning by the cameras when the vehicles approach the toll gate and will automatically open the gate for the cars to pass through.

• Motorists are required to register by visiting https://customer.nairobiexpressway.ke/ and create an account either as ‘corporates’ or ‘individuals’
• Fill in the information required and click ‘Submit’
• You will receive an OTP (verification code) via text on your phone that you will use to login
• Click “Apply” in your profile dashboard
• You will be required to upload scanned copies of your National ID and logbook

Select the preferred Service Centre
Visit the Mombasa Road Service Centre at Nairobi Expressway Plaza, or Lavington Service Centre on Gitanga Road for installation and activation.

You will need to pay a minimum fee of KES 2,000 as top up plus KES1,000 service charge

For Corporates, they will need:

1. Copy of Certificate of Incorporation
2. Copy of Company PIN Certificate
3. Original and Copy of Contact Person’s ID/ Passport
4. Copy of Vehicle’s Logbook
5. Authorization Letter

How to top up your ETC:

• From the dashboard on https://customer.nairobiexpressway.ke/ you can click “Top Up Account” and follow prompts to top-up via M-PESA
• You can also top up using Stanbic Bank’s USSD by dialing *208# on your Safaricom line
  ETC has an advantage over the other payment options in that you spend less time at the toll station due to the automated nature of this payment method. Motorists also get to enjoy discounts.

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